TO CUSTOMIZE YOUR ORDERS , CALL / WHATSAPP US AT +91 8890287472

INFORMATION

Address:

The Brown Curves, India

Phone:

88902 87472 ,

GET IN TOUCH


    Frequently Asked Questions

    What makes TBC unique?

    TBC is a product design and manufacturing studio primarily involved in export of furniture to US/UK market from past 25+ years. Our primary focus lies on making our products functional and easy to maintain by its loving owners.

    How are our products crafted?

    We have a team of more than 50 artisans on board and we are constantly adding more to our team. Our artisans come from rural parts of India who are experts in their traditional crafts and art forms. All our products are handcrafted by our artisans who add a touch of their emotion and story behind each product. So basically, when you buy from The Brown Curves, you are taking home a product with a strong back-story.

    WHAT IS OUR IMPACT?

    We have a dual impact- on social community as well as environment. By hiring age-old craftsman over imported machines, we aim to create employment opportunities for workers from over 250 villages. At the same time, we also reuse waste materials from our production units which, in turn, dramatically reduce the carbon emissions in the atmosphere.

    WHAT IS THE SHIPPING & DELIVERY TIMELINE?

    1-2WEEKS for products those are ready.

    4-5 weeks for products that are made to Order/ customized.

    Why are your delivery timelines so long?

    Our products are not machine made and hence, it is not possible for us to carve out your product in a jiffy. .Furthermore, we ensure another round of finishing touches are applied to your product (again, by hand) right before we ship it out to you so that you receive them at their best !!

    Do you offer repair on your products?

    While it is not in our policy to offer any after sale services, we would still request you to get in touch with us; our team of experts might end up suggesting you the best.

    Do you permit Factory Visit?

    We Do Not Entertain Factory Visit .Like Mentioned earlier, we are primarily an export manufacturing house. Hence,our hands are tied with many  tie ups and agreements done with our abroad clients who strictly do not want any type of trespassing or indesipline, in factory premise,when there creation is going on..

    How Can we trust your Quality ?

    Since we are exporters, don’t worry about quality of products. All items which we make are of export quality only and before dispatching, our highly qualified and experienced quality team makes sure everything is in order with the  product.

    Does your product comes with Guarantee?

    With regard to guarantee, we do not have a policy of giving guarantee commitments. But, we will be updating you with every step of all your products, we will be sending you the Raw pictures, polished product pictures, packed product pictures. So that , wherever you feel any changes are to be done, we can work on them.

    WHERE ARE YOU BASED?

    TBC is a furniture manufacturing unit based in Jodhpur, Rajasthan in Western India.

    DO YOU HAVE A STORE?

    No, we sell directly from our factory at manufacturing rates.

    WHERE DO YOU SELL?

    We sell our products across the globe via our website and Instagram Page. You also might see us at a lot of pop-ups, exhibitions, fairs, etc. around the country most frequently in Delhi and Mumbai. Whenever we’re visiting any exhibition or pop-up we always announce it on all of our social media handles. To stay updated with our whereabouts, do follow our Instagram.

    DO YOU CUSTOMIZE?

    Yes, we do! For getting your dream product manufactured, contact us at contact@the browncurves.com

    CAN I SEND YOU MY FURNITURE TO WEAVE/UPCYCLE?

    No, we don’t do that yet.

    WHAT ARE THE AVAILABLE PAYMENT OPTIONS?

    Currently, we accept payment via Bank Transfer, Paytm wallet, Paytm UPI, Phonepay, Google Pay, Paypal.

    WHAT IS THE POLICY FOR PRODUCT CANCELLATION?

    We do not facilitate returns or refunds unless the product has been damaged in transit.

    DO YOU SHIP INTERNATIONALLY?

    Yes, we do!

    You can shop for our products from our website and get it shipped to the country you’re living in.

    WHAT IF PRODUCTS GETS DAMAGED IN TRANSIT?

    Our pacaking team is smart enough to avoid all types of transit damages. Even by any chance, if any product gets damaged in transit, we shall proceed with replacement or refund from our end.

    HOW MUCH DO I HAVE TO PAY FOR DELIEVERY?

    All the prices quoted on website are including shipping cost, irrespective of your location.

    DO FURNITURE ITEMS COME ASSEMBLED?

    Most of our furniture items come assembled. Some of them may require minimum assembling, like screwing the round legs. We currently, do not provide any assembling services. However we will assist you throughout with assembling by providing you assembling sheets, videos or video call assistance with our experts.